Regional Service Centers

OHAUS Regional Service Centers (RSC) are your source for professional, quality service on OHAUS balances and scales. Our regional centers extend the capabilities of OHAUS factory-level service out to the field to provide strategic geographic coverage throughout the U.S. Benefits to our customers include fast turnaround time, expert technical support, training, and quality system documentation.

OHAUS Regional Service Centers Offer:

• Expert repair and support for OHAUS weighing products
• Warranty and non-warranty repair of all OHAUS products by factory trained technicians  using original equipment replacement parts
• An economical means of obtaining fast service throughout the U.S. and Canada
• Preventative maintenance, and calibration service, (certified and traceable)
• A loaner equipment program to eliminate downtime
• Field service

(Not all services are offered at all Regional Service Centers)

When You Need Service

OHAUS balances and scales are a critical part of your business because they ensure that your operation is conforming to quality and profitability standards. Downtime or incorrect measurements can lead to disaster. For as much as you depend on your OHAUS product to deliver quality results, you can also depend on OHAUS Regional Service to keep it in top operating condition. Contact your nearest OHAUS Regional Service Center to learn more about the services we provide.

If your balance needs to be shipped to a RSC for repair, it should be packed very carefully. The original packaging is best. Please remember the shipper is only responsible for shipping damage if they damage the product and the damage is evident on the packaging.

Poorly packaged balances can be damaged in shipping without any visible signs of damage to the packaging. Remove all removable items such as platforms, platform supports and line cords and pack them separately. Be sure to ship them with the balance.

Include your shipping and billing addresses and a daytime phone number so that we can contact you. Please include a brief description of the problem you are having or the service you want performed.

The package should be insured for the replacement value of the balance.